Again.
Please attach a document with text you've marked with both of your shortcuts.
This would be a .docx file.

I or Stefan may be able to find styles that you cannot.

Styles in Word can be hidden so that you are unable to see them in the user interface.

We will not be able to look for keyboard shortcuts in that.


Or, take your normal.dotm file and compress it into a zip file (right click in Windows) and attach that here.