A screen shot of the Customize Keyboard dialog box for an installation where the mysterious shortcuts actually work would help, I believe.
Shortcuts are typically stored in the Normal template (user-specific and machine-specific). It is possible to store them in *.dotx or *.dotm add-ins in the Startup folder, and macros can be in the Startup folder as well (in *.dotm templates).
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Stefan Blom
Microsoft Word MVP
Microsoft 365 apps for business
Windows 11 Professional
Last edited by Stefan Blom; Yesterday at 07:35 AM.
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