On my mother's laptop, Windows 7, Office 2010, (not sure, but I think it is the Professional Plus) when she chooses Save As, no folders show. If you click on the "Hide Folders/Browse Folders" button, all it does is lengthen the popup window and move the Author/Title/Manager and rest of the document information into a single file vertically. The folders do not show. I have tested my button, and for just a flash, I can see the screen she has, just before it changes to the folders. It's like the program is not processing the whole command to switch to folders.



We have tried uninstalling Office, then re-installing it, but the problem persists. I have searched the forum as well as the Internet and cannot find a resolution to this. Does anyone have any ideas?

Mother lives in NV and I live in OK, so it isn't like I can jump on her machine and try different things. She is 84 years old, but is sharp for her age. However, this makes it very difficult for her to save new documents. I will be at her house next month and hope we can resolve this.

I appreciate any suggestions!