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Old 07-12-2012, 01:40 AM
ngmp ngmp is offline Word 2007 "save" crash when RAM usage approaches 4GB Windows 7 64bit Word 2007 "save" crash when RAM usage approaches 4GB Office 2007
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Default Word 2007 "save" crash when RAM usage approaches 4GB

I am using Word 2007 on a system consisting the following Intel i5 @2.8Hz and 12GB ram running win 7 64. Now the issue is that my Word docx sits in memory with a size >1GB (graphics heavy). Once the RAM usage gets close to 4GB Word 2007 will not save the docx file and the save crashes.

What I get is the following: It starts to save then brings up the "save as" menu continually never actually saving a document. When closing Word it goes into the same routine. I have had to turn of "auto-save" as that actually crashes Word which when that happens Word will not load up the file saying there has been a serious error. This happens only when the RAM usage closes in on 4GB (I have 12)

Is there a threshold set for Word? (smells like a 32 vs 64 bit issue) Is it my file? I cannot split the file as TOC, Captions and Indexing are used. The file is around 190 pages. My only recourse is to stop everything and ensure less than 2GB are being used before launching the prog. I have to save every change which is very frustrating and have several back-up copies (at present I have 5 i.e. when I save I save 5 times!!!)


Any advice?

Thanks for any. btw I did search the forum but did not find anything resembling the problem

Nick
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Old 07-12-2012, 01:48 AM
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macropod macropod is offline Word 2007 "save" crash when RAM usage approaches 4GB Windows 7 64bit Word 2007 "save" crash when RAM usage approaches 4GB Office 2010 32bit
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Word's maximum supported file size is 512Mb. Word will save a file larger than this, but it won't be able to open it later. How large is your file?

Have you tried repairing Word (Word Options|resources|Diagnose)? Also, are you sure you don't have a faulty RAM module? There are utiltities available that will test your RAM, etc.
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Old 07-12-2012, 01:52 AM
ngmp ngmp is offline Word 2007 "save" crash when RAM usage approaches 4GB Windows 7 64bit Word 2007 "save" crash when RAM usage approaches 4GB Office 2007
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259MB is the file size, RAM is fine memtested (plus everything works just fine even when RAM is artificially loaded up except Word). I have not tried to repair Word as it works just fine except for this issue

Thanks for the response

Nick
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