I'm seeing persistent (though intermitent) problems when using cross references in Word 2007.



Typically I create cross references to a numbered item (usually a numbered Heading 2 or Heading 3), with a reference to the paragraph number and a reference to the text. This works fine.

Then, if I add new numbered items to the list and then try to update the cross reference, I run into problems.

The paragraph number often won't update to the new number at all, or sometimes goes to '0'.

The paragraph text often comes in with a line from the previous numbered item as well.

For example, I start with:

2.3 Process Item
2.4 Notify Client

And a reference to "See step 2.4 Notify Client"

Where 2.4 is a paragraph number cross reference and 'Notify Client' is a paragraph text cross reference.

I then add a new item, so I've got:

2.3 Process Item
2.4 Check for Exceptions
2.5 Notify Client

When I update I get:
"See step 2.4 Check for Exceptions
Notify Client

As shown, the cross ref text is bolded as if it were now a heading, and it is showing the header titles for both 2.4 and 2.5.

Additionally, I'm sometimes seeing internal cross references that, when I try to follow them, attempt to open a new document and give a warning about only following trusted links instead of just navigating to the cross reference target in this document.

Any thoughts on what would cause this problem or how to avoid it?