Hey, guys
I'm looking for an addon for outlook or a piece of software that can create reports based on emails received in 2 or more common mailboxes. I would need reports for mean response time for an email, number of emails by sender, number of emails replied to by receiver, number of follow-ups, number of emails per group (if the sender is say from Customer Care or Service and Troubleshooting).
I've been googling for a few days now in search of the perfect piece of software to do all this and I will continue my search. In the mean time, if anyone has an idea, please let me know.

Or something like this:
"
My work requires me to track outlook emails.


I like to have a ticketing system allowing me to do some analytics such as tracking the amount of time I have spent...the type of issues and frequency...who in my team is handling it...it will be valuable to our team.
"

Thank you very much.
Tschuss!