An attorney sent us a totally messed up document and wants us to explain why this is happening. We are on Office 365 and his computer is still Windows 7 (we are trying to get him let us update to Win 10). I fixed the document but he wants to know why this happened.



Here is the scenario from my understanding.

1. He has a long Word document with many cross-references, a Table of Contents, page numbers, etc.
2. Track changes was on.
3. The setting under File > Options > Advanced > Print > ALLOW FIELDS WITH TRACKED CHANGES TO UPDATE BEFORE PRINTING is checked (IT says it is on by default). (I personally think it should be off by default).
4. The other setting: File > Options > Advanced > Display > Printing Options > Update fields before printing is OFF.
5. All of the cross-references and TOC page numbers (basically all the fields except page numbers) are duplicated and crossed out, or simply duplicated.

My understanding is that is because every time they print with track changes on, it's updating the fields .... I am attaching screenshots of some of the cross-references. Apparently, all the fields are doing this. He is asking for an explanation and my IT people seem to claim that the setting in #3 above should make no difference whatsoever. It seems to me like that setting should be off and I told them such.

In any event, I don't have a ton of time right now to research (it's my birthday LOL) and was wondering if anyone has ever encountered this before. I certainly have not in all my decades of working with Word.

Attached Files

Problem Document.docx (60.4 KB, 10 views)