Print failure of page 2 of word document

[tillytudleum9]

I use office 365 business; OS win 7 pro. Recently I have begun having problems printing a word document; printing stops after the first page. This has happened in the past occasionally (with office 365 for home) and it seemed related to having created a second page with ctrl-enter so as to start a table or text on page 2; if that second page was copied/pasted to a new document as a page 1 - it printed.



Now the failure to print p2 happens even with overflow of text from page 1-2; i.e., page 2 is automatically created. I have worked with tech support and an advisor. The problem does not happen when word is in safe mode; it also does not happen when the text is copied from word to note. There is no problem printing from a PDF of the same problematic word documents; there is no problem printing from published or an email in outlook.

Problem solving so far has been a repair of office. Today it was to use a MS proprietary tool to completely uninstall office - then reinstall. The problem was not solved.

windows is up to date; doubt malware since the problem disappears with word in safe mode.

Printer is a Canon image class 1550 (new July 17) -have talked with them twice; likely not printer issue because of printing in safe mode. The print failure for page 2 happens whether printing is single page or back to back.

Next proposed solution - revert to an earlier version of office 365. Has no one else ever experienced this problem?

[macropod]

It's possible the document has acquired some of corruption. Corrupt documents can often be 'repaired' by inserting a new, empty, paragraph at the very end, copying everything except that new paragraph to a new document based on the same template (headers & footers may need to be copied separately), closing the old document and saving the new one over it.

Another, unlikely possibility, is that your document contains a PRINT field that suppresses the second page's output. Pressing Alt-F9 to display Word's field codes should reveal whether your document has such a field.

[tillytudleum9]

Yes macropod - every tech call has suggested document corruption. Alt F9 shows nothing. The solution of copying, etc. is a possible workaround, but if this happens in multiple documents each day, productivity dwindles. Assuming corruption is the basic etiology, then why is this happening so regularly now? It appears to happen whether a page break is used to begin page two or whether the text content flows uninterrupted from p1 to p2. Print failure after p 1 even happens if I copy/paste 2 pages of a document into a new document. These are simple documents - no headers, no footers, 1" margins. Some text only; some have tables; some text is a series of SQL statements.

The pc and OS are unchanged - new in July 2016; changed from office 365 personal to business around December 2016. Office updates are automatic and install when machine is turned off/on. No printing problems with other software.

[Charles Kenyon]

Does the "possible workaround" work? If it does, that is a workaround for document corruption.

Are these documents produced in Word or by another application?
Is there a common template involved?

[macropod]

Originally Posted by tillytudleum9

The solution of copying, etc. is a possible workaround, but if this happens in multiple documents each day, productivity dwindles. Assuming corruption is the basic etiology, then why is this happening so regularly now?

Your first post gave no indication that the problem affects multiple documents. If it does, and they're based on the same template, it's possible the template is corrupt. The cure for a template is essentially the same as for a document - create a new one from Word's 'Normal' template, then copy the corrupt template's content (except for the corrupt template's last paragraph) into it. Macros, etc. will need to be transferred also. If it's Word's 'Normal' template that is affected, close Word, rename the template, then re-start Word. Word will create a new one, into which you can transfer any content, macros, etc., from the old one.

[tillytudleum9]

progress with more MS support, though the possibility of a corrupted template (I use the blank document template) wasn't tested. the .docx was converted to .xps. That printed all pages just fine. This suggested perhaps a problem with the printer driver. Went back to Canon and learned the latest drivers are installed (done at MS's direction previous day). Suggestion was to open the .docx in a different word processing program as a .docx and try printing. This worked with 3 documents when opened in Word Perfect - all had failed to print beyond page 1 in word. The explanation is that there must be something in word which interferes with sending information after page 1.

[macropod]

Since you've already done an Office repair, a fault in your Office installation, per se, is unlikely. And, since you say you're using Word's "blank document template" - which I take to mean Word's 'Normal' template - you should try deleting that and letting Word create a new one. Do note that creating a new 'Normal' template won't fix any existing documents - you would still have to do the 'repair' process I outlined in post #2. If that doesn't work, the next step would be to uninstall/reinstall Office.