I use office 365 business; OS win 7 pro. Recently I have begun having problems printing a word document; printing stops after the first page. This has happened in the past occasionally (with office 365 for home) and it seemed related to having created a second page with ctrl-enter so as to start a table or text on page 2; if that second page was copied/pasted to a new document as a page 1 - it printed.

Now the failure to print p2 happens even with overflow of text from page 1-2; i.e., page 2 is automatically created. I have worked with tech support and an advisor. The problem does not happen when word is in safe mode; it also does not happen when the text is copied from word to note. There is no problem printing from a PDF of the same problematic word documents; there is no problem printing from published or an email in outlook.

Problem solving so far has been a repair of office. Today it was to use a MS proprietary tool to completely uninstall office - then reinstall. The problem was not solved.



windows is up to date; doubt malware since the problem disappears with word in safe mode.

Printer is a Canon image class 1550 (new July 17) -have talked with them twice; likely not printer issue because of printing in safe mode. The print failure for page 2 happens whether printing is single page or back to back.

Next proposed solution - revert to an earlier version of office 365. Has no one else ever experienced this problem?