Single hyperlink error (other links work)

[SusannahSB]

I'm inserting hyperlinks into a slide and all of them work except one (linking to a Facebook profile). I checked that the link began with http and not https, in case that affected it.

The links are via pictures (jpg and eps) I inserted into the slide.

The error message reads "Cannot download the information you requested."

Any ideas why this is happening? Again, all other links work fine.