I have an puzzle and I'm out of ideas. The internet turns up no clues, so I am looking for assistance.
The problem may not seem huge, but it affected multiple PCs, multiple users, different Windows OS, different versions of Outlook and on the same company network.

The problem;
Intermittantly, partial text sent via email is randomly enlarged to 100 .
This is after I hit the sent button

• It does not affect every email
• It does not affect every word
• It can affect a series of words.
• We have 3 computers connected via LAN, 1 is currently affected, another was affected [No longer has the security software, also was formatted]

Potential suspects;

Trojan - We were informed our website was broadcasting Java script

IT Telecoms Provider - Their state is not on their side

Security Software - CA Security was a prime suspect, as issue only appeared when this was installed [Disabling CA-Outlook Add-on did not work]

User/Other issues - A problem I've not thought of?



Solution;
Unknown



Please, any ideas or assistance would seriously make my day.
I wish to solve this, and also provide the internet with an answer!

Rob

Update: Scanned for Trojans, deleted Malware, however I'm still facing the same issue. Is there anyone with a slight idea of how to resolve this? I've never seen such an problem.

Hi,

Try these suggestions, to see if they give any more clues:

1. On any machine that exhibits the problem, switch from using HTML to plain text (via Tools...Options...Mail Format).
2. Disable all add-ins and/or start Outlook in safe mode (via Start...Run..."C:\Program Files\Microsoft Office\Outlook.exe /safe"). Also try disabling all Microsoft Word add-ins, as Outlook uses Word to format emails.
3. Run an Outlook Detect and Repair operation. Go to Help...Detect and Repair.

I think if you only see it after you hit Send that it is really a server problem. Do the recipients see the enlarged text on their end?

Mike Sperry
http://www.SperrySoftware.com
Find 38 Outlook add-ins that can make a difference!

Hello msperry

Thank you for your reply, apologies in the delay of mine.

• On any machine that exhibits the problem, switch from using HTML to plain text (via Tools...Options...Mail Format).

Thank you, but I want to avoid this one. Plain emails distances ourselves from the friendly appearance that HTML provides. I also associate plain emails with accessing emails from out of the office, or someone without an email application..

• Disable all add-ins and/or start Outlook in safe mode (via Start...Run..."C:\Program Files\Microsoft Office\Outlook.exe /safe"). Also try disabling all Microsoft Word add-ins, as Outlook uses Word to format emails.

Thank you, I'll change the outlook shortcut to reflect this. I hope this changes it.

• Run an Outlook Detect and Repair operation. Go to Help...Detect and Repair

Just ran the Outlook detection, unfortunately nothing appeared.

I'll try the Safe mode option and see if it re-appears.
Thanks again for the advice msperry