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  #1  
Old 05-17-2016, 02:04 PM
ChingghisKhan ChingghisKhan is offline Office 2010 can't open files, says "corrupt" Windows 7 64bit Office 2010 can't open files, says "corrupt" Office 2010 64bit
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Default Office 2010 can't open files, says "corrupt"

Hi guys,

I am using Office 2010 (64-bit) in Windows 7 64-bit.
Recently, I can't open any office files that have been emailed to me.

Word, Excel, etc... always say: "file is corrupt"
Saving the file from Outlook to my PC didn't help.
MS-FIX-IT didn't help.

Now the real problem:


I can neither repair, uninstall, nor re-install office since it stops, telling me that I don't have enough space on "Volume E:\" I DON'T EVEN HAVE a Volume E:\

Any idea, other than "Format C:\?"

Thanks

Robert
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  #2  
Old 05-17-2016, 03:18 PM
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macropod macropod is offline Office 2010 can't open files, says "corrupt" Windows 7 64bit Office 2010 can't open files, says "corrupt" Office 2010 32bit
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How did you try repairing/removing the Office installation (e.g. via Start > Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Uninstall/Change)?

Have you checked whether Windows is trying to download & install the Win 10 'upgrade'? If it is, that can cause serious problems on some systems. You can eradicate an unwanted Win 10 'upgrade' using the GWX control panel: http://ultimateoutsider.com/downloads/
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Old 05-17-2016, 04:28 PM
ChingghisKhan ChingghisKhan is offline Office 2010 can't open files, says "corrupt" Windows 7 64bit Office 2010 can't open files, says "corrupt" Office 2010 64bit
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How did you try repairing/removing the Office installation (e.g. via Start > Windows Control Panel > Programs > Programs & Features > Microsoft Office (version) > Uninstall/Change)?

Yes, I did it like that.

GWX is completely removed and blocked in my system.
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Old 05-17-2016, 04:43 PM
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macropod macropod is offline Office 2010 can't open files, says "corrupt" Windows 7 64bit Office 2010 can't open files, says "corrupt" Office 2010 32bit
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Quote:
Originally Posted by ChingghisKhan View Post
GWX is completely removed and blocked in my system.
That doesn't make any sense to me - the GWX control panel is a utility for blocking and removing a Win 10 'upgrade'. Removing and blocking the utility won't achieve anything beneficial in that regard.

If you're still having problems with Office after trying to repair it, you may need to uninstall & reinstall it. If you can't uninstall Office from the Windows Control Panel, see: https://support.office.com/en-us/art...ad=US&fromAR=1
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Old 05-17-2016, 04:53 PM
ChingghisKhan ChingghisKhan is offline Office 2010 can't open files, says "corrupt" Windows 7 64bit Office 2010 can't open files, says "corrupt" Office 2010 64bit
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Quote:
Originally Posted by macropod View Post
That doesn't make any sense to me - the GWX control panel is a utility for blocking and removing a Win 10 'upgrade'. Removing and blocking the utility won't achieve anything beneficial in that regard.

If you're still having problems with Office after trying to repair it, you may need to uninstall & reinstall it. If you can't uninstall Office from the Windows Control Panel, see: https://support.office.com/en-us/art...ad=US&fromAR=1

I understand the workings of the GWX Utility. What I meant, is that the Windows 10 upgrade (which is called GWX by MS) is completely removed from my system and updates pertaining to GWX are blocked in Windows Update. The only difference is that I did it manually and didn't use the 3rd. party utility.

I will now try the Easy-Fix tool link that you kindly provided. Report will follow.

Thanks a lot for your fast help.

Robert
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Old 05-17-2016, 05:10 PM
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macropod macropod is offline Office 2010 can't open files, says "corrupt" Windows 7 64bit Office 2010 can't open files, says "corrupt" Office 2010 32bit
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Quote:
Originally Posted by ChingghisKhan View Post
the Windows 10 upgrade (which is called GWX by MS) is completely removed from my system and updates pertaining to GWX are blocked in Windows Update. The only difference is that I did it manually and didn't use the 3rd. party utility.
I suggest running the GWX control panel - you may be surprised what it reveals...
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  #7  
Old 05-18-2016, 03:12 AM
ChingghisKhan ChingghisKhan is offline Office 2010 can't open files, says "corrupt" Windows 7 64bit Office 2010 can't open files, says "corrupt" Office 2010 64bit
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Quote:
Originally Posted by macropod View Post
I suggest running the GWX control panel - you may be surprised what it reveals...
I used the GWX Control Panel and it confirmed that all GWX functions are disabled.

I was able to uninstall office with the utility but after re-install, the very same problem persists. I will have to roll back my system with an Acronis image to the time before the trouble started.

Thank you very much for your help.

Robert
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