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Old 07-21-2015, 07:25 AM
Johnna19 Johnna19 is offline Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Windows 7 64bit Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Office 2010 64bit
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Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install.
 
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Cool Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install.

A version of MS Office 2010 pre installed on my Lenovo G575 64 bit Laptop. I had to activate it myself with a key described as "one user key".



I restored my computer back to factory setting to rid myself of a problem, this restored my MS Office 2010 to MS Office Starter, complete with ads.

The Office 2010 setup just stops with a message box "Setup has stopped working (looking for a solution)".
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Old 07-21-2015, 01:58 PM
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macropod macropod is offline Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Windows 7 64bit Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Office 2010 32bit
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Your description suggests your restoration may have failed. You could try running the Office setup again but, if that fails, you may need to re-do your restoration.
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Old 07-22-2015, 04:32 PM
Johnna19 Johnna19 is offline Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Windows 7 64bit Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Office 2010 64bit
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Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install.
 
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Quote:
Originally Posted by macropod View Post
Your description suggests your restoration may have failed. You could try running the Office setup again but, if that fails, you may need to re-do your restoration.
The restoration was several months ago and everything worked perfect and my fault was cleared. I have been using an old Office 2007 but recently decided to re-activate my pre-installed 2010. I need assistance from someone who understands an activation key described as "one user key", I think I should be able to re-install on the same computer as long as it is the same user but not on a second computer. I need an Office Ace!! to help me.
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Old 07-22-2015, 05:01 PM
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macropod macropod is offline Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Windows 7 64bit Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Office 2010 32bit
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A Product Key described as a "one user key" doesn't prevent you reinstalling the software on the same PC - it's not a 'use-once' key.
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Paul Edstein
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Old 07-23-2015, 02:03 AM
Johnna19 Johnna19 is offline Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Windows 7 64bit Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install. Office 2010 64bit
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Restored my laptop to factory setting to, lost pre-installed Office 2010, cannot re-install.
 
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Thanks Paul, I did not want to persevere if I was wasting my time.
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