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#2
09-06-2011, 10:39 AM
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As a first step, ask the user to exit Word and rename the Normal.dot template. See the "Rename the Normal.dot or Normal.dotm global template file" section of the article at http://support.microsoft.com/kb/921541/en-us/ ("How to troubleshoot problems that occur when you start or use Word 2010, Word 2007, Word 2003, or Word 2002").
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Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional 
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