Dear Paul,



Thank you for your reply.

I am using the 32 bit version of Office Ultimate 2007

I did see the knowledge base article you referenced but the searching that steps 5 and 6 call for don't seem to work on Windows 7 Ultimate. For one thing there is no "Search" option on the Start menu. There is a search field but entering ~*.* seems to select everything and I not found any files on my system in the format of ~*.*.

I will try the repair option of Office and see if that does anything.

Do you know where specifically I should look for temporary files that could be preventing the Save As PDF from working correctly?

David

Hi David,

What you refer to as the search field is what the article refers to. Searching for ~*.* should only return files whose name begins with a tilde (~). Be that as it may, there are other ways of finding these files. The most likely locations are:
C:\Users\%UserName%\Appdata\Local\Temp
C:\Users\%UserName%\Appdata\Roaming\Microsoft\Word
You can insert these paths into Windows Explorer, which will convert the '\%UserName%' to your username. You can then delete any .tmp files that aren't locked or otherwise in use.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

I'm just spit balling here, but my first guess is that some small file in your Adobe Acrobat software has gone corrupt. A quick attempt at a fix would be to completely uninstall whatever Adobe Acrobat software you are running and then reinstall it anew. If there is a corrupt file, that may replace it.

Possibly, but that's unlikely to affect Word's "Save As" with the "PDF or XPS" option, since this is a Word function, not an Adobe one. Nonetheless, repairing the Acrobat installtion wouldn't hurt - uninstalling & reinstalling seems overkill, though.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

OK thank you both for your replies. Unfortunately, deleting the contents of the temp folders did not resolve the problem.

I then did a repair install on both Acrobat Pro 9 and Adobe Reader 9.4.1 and this also did not correct the problem.

Not sure what to try next. Is there any way to figuring out what file it is having a problem with? The error message that pops up is less than worthless.