Issue with M365: Excel File in Word Turning into PNG

xagf · #1 07-08-2024, 06:54 AM

The user is using the apps normally on Windows 10. It's not a case of the documents being created and saved incorrectly. A template is used which is then just modified. Most of these documents with the template remain as regular Word documents with Excel tables. However, some of them turn into a PNG after editing.

Charles Kenyon · #2 07-08-2024, 12:23 PM

Quote:

Originally Posted by xagf

The user is using the apps normally on Windows 10. It's not a case of the documents being created and saved incorrectly. A template is used which is then just modified. Most of these documents with the template remain as regular Word documents with Excel tables. However, some of them turn into a PNG after editing.

The problem is "apps normally on Windows 10." Microsoft has confused things immensely because there are multiple programs from Microsoft that could appear on Windows 10.
A key question is whether or not the file is being edited at any time in the browser app also known as Word Online.

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