Hello Andrew, thank you. Help me understand please: I renamed normal.dotm as normal-old.dotm. They both now appear in the template folder. (1) Are you saying that if I delete normal.dotm, it will just recreate that file when I open Word again? (2) If both files are in the template folder, which one is functional - which one does Word draw from? (2) if they are both still viable, as it were, what is the point of renaming the original file, and if there is a problem in that file, will it not still then recur?
Thank you for taking the time to assist me.
Richard