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Old 05-15-2019, 02:16 PM
JOEL N. JOEL N. is offline Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work. Windows 7 64bit Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work. Office 2019
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Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work.
 
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Default Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work.

By closing a Word file when I *thought* that AUTOSAVE was ON, I lost THREE DAYS of editing work.



MS Word > File > Manage Documents > Unsaved Versions brings up NOTHING.

WHY does AUTO-SAVE deactivate itself, without warning, *while I am editing* Word docs.??

WHY didn't I receive an 'AUTOSAVE INACTIVE' prompt when I closed the file?

WHERE are my revisions?

WHAT am I paying for in 'Office 365'???
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Old 05-15-2019, 03:35 PM
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Stefan Blom Stefan Blom is offline Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work. Windows 10 Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work. Office 2019
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Where was the document saved?

The AutoSave feature only works with documents stored in OneDrive or SharePoint (see https://support.office.com/en-us/art...6-ae6e8088f7a5).

The option to "Save AutoRecover information every X minutes" (at File > Options > Save) is different and it is intended for cases when Word has crashed.
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Old 05-15-2019, 08:28 PM
JOEL N. JOEL N. is offline Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work. Windows 7 64bit Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work. Office 2019
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Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work.
 
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The doc. was in OneDrive. It was open continuously from May 11-14. I saved it when it occurred to me to do so, and trusted Autosave to back me up the rest of the time. I gathered from the in-app instructions that keeping Autosave open as I worked would automatically save my work periodically (hourly, as I recall). The title bar read "Saved" before I closed the file on May 14, but on reopening it later I saw that Autosave had saved only my first 8-10 hours of work, from May 11-12. No "unsaved versions" were available on my desktop, nor on OneDrive. My only question:



If "AUTOSAVE" DOESN'T AUTOMATICALLY SAVE work periodically...

If it GOES INACTIVE DURING WORK SESSIONS at various times, WITHOUT ALERTING the user...

If it reads "Saved," when it actually STOPPED AUTO-SAVING revisions to the doc THREE DAYS PREVIOUSLY...


...then, my dear pals at microsoft, WHY THE HELL ARE YOU CHARGING ME FOR OFFICE 365???
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Old 05-16-2019, 02:23 AM
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Stefan Blom Stefan Blom is offline Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work. Windows 10 Closed Word file when I *thought* that AUTOSAVE was ON, lost THREE DAYS of work. Office 2019
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I wouldn't dare to leave a document unattended over night. A temporary glitch in the internet connection would be sufficient, I guess, for the automatic save to fail.

Note that this forum is NOT associated with Microsoft. Contributors are volunteers.
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