I work in IT for a company, and we are building a new machine for someone. The person we are constructing the machine for uses a lot of custom shortcuts (Like Ctrl + Space for printing) We are trying to find a way to move these over from her old machine to the new one, so we don't have to recreate every single one.

We tried going to options -> customize ribbon -> then exporting the shortcuts, but exporting and importing using that method doesn't seem to work.

Any help/ideas would be appreciated! (I sent in a ticket with Microsoft, but as you would expect, have not received a call yet...)