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#1
11-02-2018, 12:34 PM
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Your description suggests you're using content controls or formfields but, without actually seeing the problem document, it can be difficult for anyone to diagnose the issue. Can you attach a document to a post with some representative data (delete anything sensitive)? You do this via the paperclip symbol on the 'Go Advanced' tab at the bottom of this screen.
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Cheers, Paul Edstein [Fmr MS MVP - Word] 
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Windows 7 64bit 
Office 2010 32bit
Hybrid Mode