If you're referring to the selected 'Completing the Repair-RMA form' entry, I can see that in both the outline pane and the Insert|Cross-reference dialogue. Indeed, there seems to be a 1:1 correspondence between the entries displayed in the Insert|Cross-reference dialogue and the same range in the outline pane. The Appendices would be below those, but I can't tell from your screenshot whether the Insert|Cross-reference dialogue is scrolled right to the bottom.

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Cheers,
Paul Edstein
[Fmr MS MVP - Word]