Thank you very much. With your help I have solved two problems I had: 1. Could not format italics with keyboard shortcut or click on button. 2. Question on saving changes in the Normal.docx template every time I closed Word (I had not explained this problem). The cause of both problems was the Normal template. I had copied it from my laptop with Windows 10 (where it worked fine) to my desktop with Windows 7 and it seems that Word 2016 did not like this.