I didn't do enough testing when I replied to this the first time.

In a new document, if I enter a URL and press space, I get a hyperlink formatted as blue and underlined, just as you say. But if I enter a cross-reference to, say, a heading within the document, I get normal text formatting, except for the field shading, which I have set to "Always".

If I move the cursor over the URL, the style field says "Hyperlink". But if I move it over the cross-reference, it says "Normal".

So the hyperlink style appears to be fine, but somehow I have managed to change the style that is associated with cross-references. So how to I fix that?

Cross-references and hyperlinks are two entirely different things.

By default, cross-references adopt the formatting of the paragraph into which they're inserted. Hyperlinks, on the other hand, ordinarily adopt the hyperlink Style.

Just as you can insert a cross-reference to a heading, bookmark, etc., you can do the same with hyperlinks. That will get you the hyperlink formatting; the downside is that the hyperlink display text doesn't auto-update to reflect changes in whatever it's linked to. The alternative is to apply the hyperlink Style to your cross-references, so they look like hyperlinks (they still won't change colour when followed, though).

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]

Aha. I was assuming that cross-references were a form of hyperlink and would be formatted the same way and that somehow I had screwed up the cross-references so that they were not formatted that way.

Is there any way to get Word to treat cross-references as hyperlinks or at least format them that way??

Not automatically. If that's what you really want, you should consider using hyperlinks; not cross-references. That said, a Word macro could be used to reformat your cross-references to look like hyperlinks. Even then, however, they wouldn't change colour when clicked.

__________________
Cheers,
Paul Edstein
[Fmr MS MVP - Word]