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#2
05-01-2016, 05:53 PM
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See: https://support.microsoft.com/en-us/kb/2528942
I don't know if the FixIt there is the one you tried; if so and it fails, you may need to resort to the manual approach. Do you have Office 2013 Service Pack 1 installed? If not, you should install that. Service Pack 1 resolves this issue for new files and will also prevent the problem from recurring with any files recovered with the Fix it solution in the above article.
__________________
Cheers, Paul Edstein [Fmr MS MVP - Word] 
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