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#1
03-07-2016, 04:11 PM
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On the machine where opening the Word documents fail, are you sure that the Office installation is working properly? Perhaps WordPad (installed with Windows) is opening the documents instead?
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Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional 
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#2
03-07-2016, 04:53 PM
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Quote:
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#3
03-07-2016, 05:00 PM
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It sounds very strange. A downloaded document shouldn't be able to open in Word online, because Word online isn't installed locally.
Could you post a screen shot of what you actually see when this happens.
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Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional
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Windows 7 64bit 
Office 2013
Hybrid Mode