I installed Endote X7 (citation software) but the toolbar was missing in Word. I checked the add-in menu and sure the respective item (Endote Cwyw.dotm, a Template) was listed under Inactive Application Add-ins.



I selected Manage Templates and checked the (previously unchecked) box for Endote Cwyw.dotm and click OK. Nothing happens, but Endote Cwyw.dotm is now listed under Active Application Add-ins. I restart Word. The toolbar is missing and it's listed under Inactive Application Add-ins again.

How do I fix that?

Find the .dotm file and move it to your Word Startup Folder. Restart Word.

If it does not add a tab to the ribbon, look under the Add-Ins tab if it is showing. Otherwise, refer to the documentation that came with the program.