This suggests that an add-in is preventing the Normal template from saving. You have to troubleshoot for add-ins separately.

As a workaround, though, you should open Normal as a document and record the macro directly in the file. Then save it manually.

To open the template, you can do the following: From within Word, press Alt+F11 and then Ctrl+G, to activate the Immediate window in the Visual Basic Editor. Type

NormalTemplate.OpenAsDocument

and press Enter. Normal opens in a separate window and you should now close the Visual Basic Editor.

__________________
Stefan Blom
Microsoft Word MVP

Microsoft 365 apps for business
Windows 11 Professional