Hi I have just replace a HP 2200 printer with an OKI B431dn.



There are 2 word 2010 documents both created from templates and I want both of them to print to the multipurpose tray. One of them stubbornly refuses.

I have tried every setting in the printer, the setting in Word Options that allows selecting a tray (this is on use printer defaults now). I have even tried changing the order in which I do things i.e loading the paper then opening Word and visa versa.

My conclusion is that is definitely a difference between the 2 documents that is causing this.

What could it be? A macro or something else in the template? There is nothing different about how the documents are printed, we just use File Print or use the quick print button.

Hope someone can help.