I am using MS word 2013, but I had the same problem with 2010.


return address is truncated.
I have another computer that has the same envelope file that prints fine.
both computers are running win 7, both have the same canon printer mg 5320, both are using the same driver 2.56
I have tripled check all feeds, margin settings, printer properties, form properities. I have been working on this on and off for 4 weeks.
sure home somebody can help.

If the envelope is a separate document, what shows up in the print preview?

Thanks for answering
7/8's of return address is truncated

Attached Files

truncated.zip (19.8 KB, 14 views)

Is that a screen shot of print preview or a scan of a printed envelope?

If printed, what shows up in Word's print preview?

Can you simply send the Word doc file?

That was a screen shot of preview.
Here is the file. As I said in my open post same file prints ok on my back up computer and ok on a friend of mines computer that I emailed it to.

Attached Files

AGM.zip (17.5 KB, 12 views)

Love / hate affair! It's madening, have $2000.00 worth electronics and I can't even print a stupid envelope.

Looked at it on my computer and no problems.

Is it the same (physical) printer or the same printer model?

Can you download a new printer driver even though they are the same version?

Yes, same printer (wireless), same file, same driver. I will download driver again. At this point I will try anything.
One big difference.
Backup computer is an Asus
Main computer is Toshiba
BTW I would never again buy another Toshiba, at least not this model. The button to open the cd drive is underneath. I either have to lift my computer up to open the drive or click start > computer. Worse part is every time I put my computer in or out of my carrying bag it opens the drive. Ever other computer I have had the button was on the side.

Have you tried taking the file that prints on computer 1 and actually putting it on computer 2? I expect so, but I'm at a loss.

More savvy people may be back after the weekend is over.

Actually I transfer the file from the backup computer to the new computer. When that didn’t work I made a new envelope from scratch. Nothing works.

Hate to come again, but just in case somebody new has come aboard and I don't have access to my back up computer right now and this Q!Z%& Toshiba won't print my envelope. Please read from the first post.