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#2
10-11-2012, 01:02 PM
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Your problem is almost certainly a rogue Add-In or three. However, you may be able to do what you want by directly opening, modifying and then saving the normal.dotm template.
Normal Template in Microsoft Word - How to Open Are you on a network with an IT person? How to find out whether any Word Add-ins have been installed Enable or disable add-ins in Office programs - Support - Office.com 
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