Thanks for the response Stefan. We set up appendix numbering several years ago (with Word 2003) according to Shauna Kelley's excellent instructions -- Heading 7 begins a set of three headings for appendices, all numbered with letters. Then there are custom caption labels for figures and tables in the appendices, linked to Heading 7 for their numbering.

This scheme and custom caption labels have been working perfectly up until Office 2007 was installed late last year.

Our problems are with erratic behavior of caption labels, the cross-reference dialog box not displaying some captions and the TOF not displaying some captions. (Some captions not displayed in the Cross-reference dialog do appear in the TOF and others appear in the dialog, but not the TOF.) The result is that we have to manually type cross-references, TOF entries and, at times, even the captions themselves when they "refuse" to number properly even after repeated reinsertions and Alt F9s. I have been noticing strange behaviors for about the last 8 months.

Because the problems are so erratic and inconsistent, I am wondering if the fact that we are all using templates created with SP2, whether that could be at the root of the problem. I have installed SP3, but the problems continue. As I recall from the debacle of unpatched Word 97 (and the red Xs on graphics), if the service pack is at the root of the problem, we'll have to recreate all of our templates (about 30) in Word patched with SP3.

Given that we collectively edit between 45-50 documents a month, this is a huge productivity problem for us.

Any thoughts? Have you heard of the problems I described from others? (I found two posts -- I think in the MS forums -- that also described the same situation, but no one had responded.)