Three editors on my project have all experienced the problems listed below in several documents. We were all using Word 2007 with SP2, not SP3 (I’ve now installed SP3). (We save all documents in Word 2003 format for our customer.) I have found two other posts online with the same problems, but no responses.

Background
The documents have Next Page section breaks between sections and appendices. Heading 1 is numbered 1, 2, 3; Heading 7 (the appendix heading) is numbered A, B, C. We use the Figure label for captions in the document body and a custom label, apxFigure, for captions in the appendix.
Problems
1.When a caption is inserted in the appendix, all figure captions in the body (Figure 1-1, etc.) change to the appendix label (apxFigure) and the numbering changes to A-1, A-2, etc.
2.One or more captions do not appear on the cross-reference list despite numerous reinsertions of the table of figures (TOF).
3.One or more captions are not included in the table of figures list.
4.Sometimes, the TOF will display the caption, but it won’t be available in the cross-reference dialog box – and vice versa.
We have tried:
1.Replacing all captions (sometimes corrects the problem, sometimes not)
2.Copying and pasting the document section by section (without the last paragraph marker) into a new document, thinking it might be corrupted. No difference.
3.Updating all captions and cross-references, both individually and collectively.
Does anyone have an explanation -- better yet, a solution? Does the service pack have anything to do with this? Somehow we have got to solve this problem, because we are forced to manually type TOF entries and cross-references -- and sometimes captions. Woe to the person who next updates the documents (probably ourselves, but we hope not our customer).

Configuration Office 2007, now with SP 3
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Antivirus: Norton 360, Updated: Yes, On-Demand Scanner: Enabled