We recently switched to Office 365. When we install Office 2016 the official word is that Visio 2013 and Project 2013 get uninstalled, Well, sometimes and sometimes not. I have two users who had Visio 2013 installed. It was uninstalled from one and not from the other, and it is still working on the latter.

According to Error: Stop, you should wait to install Office 2016. We’ll have to remove the following if you continue we should be eligible for a free upgrade. I went to the Answer desk link in that article and worked my way down to a request for the product ID. I don't have the ID for the uninstalled version handy, so I entered the Product ID from the one that's still working. I was informed that:

So what's the real story?

Nobody knows?

Probably not. There are not too many who frequent this forum that actually have any version of Visio installed...let alone Office 2016/Visio 2013. I, for example, have only used up to version 2010; therefore, I cannot answer to anything later.

Without knowing how your systems is set up (network?), your issue seems to lie within the scope of the administrator and/or maybe licensing...and, admittedly, I am guessing.

On another note, in the event you are not aware, this forum is NOT any part of a Microsoft asset. Everyone here are individuals offering there help (where they can) to others.

Thanks for your reply. The issue has only to do with Microsoft. A Microsoft page says I'm entitled to a free upgrade and directs me to a Microsoft page which, after entering the requested data, tells me that the rest of the process will not be free.

I know this is not an MS forum. But I also know that often MS employees hang around such forums.