Hey gents,



First post, my best to you all .

Okay so I have a hopefully quick, simple question. I have a customer that uses Outlook on his home computer and his business computer for the same email address. He recently had both computers updated to Windows 7.

He claims that on his old setup, he could delete an email through Outlook from his home computer and it would still be on his computer at work. He claims this would be the case even if he deleted it from home, went to work, turned on his computer, let Outlook send/receive (aka after the email was deleted from his home computer), and the deleted email would show up as unread.

So apparently he wants to know what that setting is that does that. I told him I don't believe that's a setting, and that he's getting his time frames off or something, because it doesn't make much sense. I'm hoping there is an Outlook expert in here that can answer this for me, because I'm at a loss.

Please let me know if you have any ideas. I would assume he's getting his facts backwards, and before he was sending/receiving from his office PC, then going home and deleting the emails, and then coming back the next morning and seeing the emails were still at his office. I have no idea -- Outlook is not my strong point .

Thank you all for your help!

-Blacker.

What he said could be possible if one sets up the accounts using POP3 and is checking the option to leave a copy of the message on the server. Since the messages are pulled from the server and stored locally in his PST, deletions are only done on that specific instance of Outlook.

Thanks so much for your reply, good timing as I'm sitting right here!

He already has the accounts on the new PCs set up. How would he go about setting that option? As a quick reminder, he is on Outlook 2007.

I greatly appreciate your response. Thank you so much!

-Blacker.

I apologize, I found a small tutorial I am going to send him through my good friend Google . Thank you again for your help!

-Blacker.