If this has previously been addressed, I apologize in advance as I could not find anything on it when I did a search.



I recently "upgraded" to Outlook 2010 and have an IMAP account, just as I did with Outlook 2003.

I receive emails from customers and potential customers from all over the US and I need to be able to file away those emails for future reference - preferably in a folder named for that person's company.

Approx 50% of the time now, when I try to create a folder for a new customer I get this error message:

"Cannot create the folder. The server responded: 'CREATE Mailbox already exists'". (see attached screen capture of the error message)


It's acting as if there is already a folder with the same name - yet there is not.

If any one from Microsoft monitors this forum and can help, it would sure be appreciated.

Thanks again!

Mike

Attached Images

	CREATE Mailbox already exists.jpg (56.8 KB, 9 views)
	Outlook cannot create the folder - Error.jpg (127.6 KB, 8 views)