MS Please help! Issue with creating mail folders
If this has previously been addressed, I apologize in advance as I could not find anything on it when I did a search.
I recently "upgraded" to Outlook 2010 and have an IMAP account, just as I did with Outlook 2003.
I receive emails from customers and potential customers from all over the US and I need to be able to file away those emails for future reference - preferably in a folder named for that person's company.
Approx 50% of the time now, when I try to create a folder for a new customer I get this error message:
"Cannot create the folder. The server responded: 'CREATE Mailbox already exists'". (see attached screen capture of the error message)
It's acting as if there is already a folder with the same name - yet there is not.
If any one from Microsoft monitors this forum and can help, it would sure be appreciated.
Thanks again!
Mike
Last edited by mikepla; 07-28-2011 at 10:07 AM.
Reason: Trying to get someone from Microsofts' attention!
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