Okay, sounds intense. If mine were doing this I would make a backup of my mail and contacts. There is a free MS add-on to Outlook. Just google BACKUP ADD-ON FOR OUTLOOK. After making the backup, which I have always found to be straightforward and easy, I'd get my original Office Disk and delete Outlook then re-install it. Again you'd have to add the backup program so you could restore all your mail and contacts. It's not really hard, just takes a little time. Or you could use the IMPORT/EXPORT under FILE menu in outlook and make a file of your PERSONAL FOLDERS and your ARCHIVE FOLDERS. If you are not familiar with that I could give you a few more pointers. Hope this helps.