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Old 04-28-2011, 12:16 AM
Lafayette Lafayette is offline Impossible to open or save attached file Windows XP Impossible to open or save attached file Office 2003
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Impossible to open or save attached file
 
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Question Impossible to open or save attached file

Hello,

I'm IT manager of a company with about 40 computers running with windows XP and office 2003.

Since 2 days, 4 of our computers are unable to open or save attached files in outlook.
If we want to open the file, the error message "impossible to execute operation. impossible to find object" appears (i'm french so i don't know if the english error message is this one).

I we want to save the file, the error message is "impossible to save file".



I tried to reinstall office, repair, uninstall and install office outlook 2007 but the message is still there...

the .pst file is ok because i can open it on other computers and i have acces to attached documents.

I'm thinking of a windows update problem, i also installed symantec endpoint protection 11 client on the 40 computers recently, but only 4 of them have this problem.

I couldn't find anything on internet about this, so i hope you can help me,

thank you for your attention,
regards,
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  #2  
Old 04-28-2011, 02:25 PM
saigasmith saigasmith is offline Impossible to open or save attached file Windows 7 64bit Impossible to open or save attached file Office 2010 64bit
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Since you are using symantec antivirus, that might be your answer. It looks like others are having the problem as well

This is an issue with Symantec Endpoint Protection 11.

Symantec has created two patch files, one for 32bit operating systems and one for 64bit operating systems, to resolve this issue.

Download Outlook_SEP86_MR1_1378.zip for 32-bit operating systems
Download Outlook_SEP64_MR1_1378.zip for 64-bit operating systems


To resolve this issue without using the patch there are two steps:

* If you upgraded from Symantec Endpoint Protection 11 to Symantec Endpoint Protection 11 MR1 then you will need to disable the Outlook plug-in both in Symantec Endpoint Protection and in Outlook.


To disable the plug-in from the Symantec Endpoint Protection Manager (SEPM):
1. Open up the AV policy in SEPM.
2. Click on Microsoft Outlook Auto-Protect
3. Unselect Enable Microsoft Outlook Auto-Protect

To disable the plug-in from within the Symantec Endpoint Protection (SEP) client interface:
1. Open up the SEP client UI.
2. On the AV bar, click Options and then click Change Settings...
3. Click on Outlook Auto-Protect
4. Unselect Enable Microsoft Outlook Auto-Protect

To disable the plug-in from Outlook:
1. Open Outlook
2. Click Tools -> Options
3. Select the Other tab
4. Click the Advanced Options button
5. Click the Add-in Manager button
6. Unselect the Symantec AntiVirus Outlook Protection


* If you installed Symantec Endpoint Protection 11 MR1 directly without upgrading from Symantec Endpoint Protection 11 and the above steps do not work, you will need to go to "Add or Remove Programs" to remove the AntiVirus Outlook Plug-in.


Steps to uninstall the Outlook Plug-in:
1. Open up the Control Panel
2. Open Add or Remove Programs
3. Select Symantec Endpoint Protection
4. Click Change
5. When the installer comes up click Next
6. Select the Modify option and click Next
7. Open the AntiVirus Email Protection
8. Click on the Outlook Scanner and select the This feature will not be available option
9. Click Next and then Finish

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  #3  
Old 04-29-2011, 04:41 PM
Lafayette Lafayette is offline Impossible to open or save attached file Windows XP Impossible to open or save attached file Office 2003
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Thank you Saigasmith,

i patched a client and now outlook is working well.

the problem is that the patch is for symantec endpoint protection 11 MR1,
so it doesn't match the SEP11 on a few files and my client is now unable to start on this machine.

I'll try to find something on symantec forum.

thanks,
Lafayette
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