I have a user who is using outlook 2007, office 2003 pro and Office communicator on Windows XP sp3. When she opens an email to read it (not in the reading pane) it will just go away. No error message, nothing in even log. Just gone. The e-mail is still there and can be reopened, but will still just go away. Outlook its self does not crash. In office communicator she will start a chat session with someone or they with her and the session will just go away as well. OC its self is still up and running just fine. Last issues are in excel. She will type in a cell and then the text all goes away.



It’s a very strange issue. She had the same issue on an older PC she had. It was a bad drive. Testing that now. Just curious what else could be causing this. I ran office 2007 diags and it found and fixed one issue. I have not done a repair on the apps yet. All apps are current on updates and there are no other issues with the PC.

Depending on the drive test I may try a new outlook profile as well as a windows profile.

Any other thoughts? Thanks

What do you mean by goes away? With Outlook, when she tries to open a message to read it does the message window open but just appear blank, or does the message disappear from the inbox? Likewise in communicator and Excel, does the textbox and cell just appear blank after she enters text? If she selects a cell that she has entered text into, does the text appear up in the Formula bar?

she will open an email to read in a new window and it sill stay open for a few seconds then close. outlook is still running and the email is still in the inbox. same issue with OC. a chat windows opens. she starts chatting and the chat window closes. i have not actually seen he excel issue yet. will see that tomorrow

I'm having similar problems on one of my machines, but it only acts up intermittently. I am assuming that my issue, and perhaps yours, is a corrupt file dealing with windows management at the operating system level. I figure I will eventually have to reinstall my operating system to fix it.

Ya, the issue seems to have resolved its self now. The person will keep an eye on it to see if the esc key is sticking or having trouble. If its not a reinstall will probably be needed at some point.

Oh and thanks for the help.