What do you mean by goes away? With Outlook, when she tries to open a message to read it does the message window open but just appear blank, or does the message disappear from the inbox? Likewise in communicator and Excel, does the textbox and cell just appear blank after she enters text? If she selects a cell that she has entered text into, does the text appear up in the Formula bar?

she will open an email to read in a new window and it sill stay open for a few seconds then close. outlook is still running and the email is still in the inbox. same issue with OC. a chat windows opens. she starts chatting and the chat window closes. i have not actually seen he excel issue yet. will see that tomorrow