My new emails are not being placed in inboxes (or trash or delete) when they are brought in during send/receive. I get a pop up box saying the email is coming in but then it disappears.



I see that Office 2016 had this same problem when it first was released, but I am having it now and I just purchased Office 2016 last week (Aug 2018). When I first installed it all emails disappeared the next day, so I deleted the email accounts and resent them up and then it worked OK for a few days but today emails are not being placed in inboxes. I let it set up my email accounts and they are not POP3 accounts (which had the same problem in 2016) but IMAP/SMTP.

I checked for updates and it says I am up to date and am at version 16.0.10325.20082 which is way past the version 16.0.6568.2036 that posts from 2016 say supposedly fixes the problem.

Can anyone help me with this?

Thanks.