Credentials Outlook.com email not sticking

markg2 · #1 11-12-2016, 08:38 AM

Win10/MS Office365/Outlook 2016

Problem: The credentials for Outlook.com, 1 of 2 email accounts, do not ‘stick’ despite checking off the box to remember same when the dialogue box appears at random times after Outlook loads.

I understand that I can create a new profile to likely resolve the problem but would rather not since the other email account is a PITA to setup/install.

I was told that I could Add the identical Outlook.com account to Outlook and same would be automatically named something like xxxx@Outlook.com(2) and once the account had finished synchronizing I could then delete the original, identical, problematic Outlook.com account.

No go.

I added the new, identical outlook.com email account, was prompted by Outlook that the event was successful and to restart Outlook for the change to take effect. I did that (Note: if an authenticating email was necessary or supposed to be a part of the process, same did not arrive before I restarted Outlook or after).

Upon restart Outlook still had the same 2 email accounts as prior to my 'successfully adding' the third, identical to the existing Outlook.com account.

?

Mark

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