att.net account
IMAP setup



When I delete items in Outlook 2013 they go into the TRASH folder instead of the DELETED folder. Then, randomly the TRASH folder gets emptied. There have been occasions where I needed to go back to some of those emails.

Question 1: How do I stop att.net from emptying the TRASH folder?

or, better yet

Question 2: How can I make Outlook 2013 send deleted items into my DELETED folder, instead of the TRASH folder?

Currently, each day I have to remember to go into the TRASH folder and move all the emails into my DELETED folder so I won't loose them.

So, nobody knows??

When I delete items using my phone (android), they go to "Deleted" folder
When I delete items using Outlook, they go to "Trash" folder

How can I change my default folder to "Deleted" instead of "Trash"?

Hi drgerry,

This type of problem occurs in Outlook when you use some kind of Rules. May be you've created any Rule so that the emails goes to the Trash folder instead of Deleted Items folder. If this is the case, then check all the Rules (for att.net account) that you are using and kindly disable the exact one.


Thanks & Regards,
Anjlua

Rules? I don't even know what a rule is, let alone how to create one. Where would I find "Rules" in Outlook? I've looked in Options and can't find anything about Rules