Outlook 2007 Crashing on send/receive

[Camille]

Recently, Outlook 2007 has been crashing when opened and auto send/receive is turned on. If I turn it off Outlook doesn't crash, but I cannot send/receive. I contacted Microsoft and they sent me a hotfix, however when attempting to extract the zip file I downloaded I get an error. What's a grandmother to do?

Any help would be greatly appreciated.

[RVA]

I have the same or similar happening. I have not determined that it happens only on auto send receive but that could fit. Outlook send/receive freezes during download. It might be that it freezes after the last message was downloaded. I must control-Alt-delete to close outlook and reopen then it works OK until the next time which could be the very next time. I have Vista and Outlook 2007.