You are going to need a macro script, to create the message, but in order for us to help with that, we are going to need some more information.



As I understand it, you are going to receive messages which have been CC'd to you. i.e. your e-mail address is in the 'CC' field of the message, with the 'TO' field bearing the address of assorted recipients?

Having received those messages, you want to send a message based on a template to the address in the 'TO' field.

How do you determine which template to use?

What happens to the original message? Do you want to attach it to the message, or do you want to include it in the message body?

Does the template contain all the information you require, or do you need to add text to it?

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Graham Mayor - MS MVP (Word) (2002-2019)
Visit my web site for more programming tips and ready made processes www.gmayor.com

Hi Gmayor, thank you for your quick reply.

An example of the messages received would be as follows:

From: Mysupplier@outside.com
To: Joe.blogg@inside.co.uk
CC: Ouma.Hexi@inside.co.uk

The subject line varies but in the body of the message is always the reason for the supplier getting in touch, one of the more common phrases that would trigger a response would be "limited author" and another might be "cannot read your email" (it is all coming from our encrypted email supplier).

Once the message is determined it then looks for the specified template - Template1 or Template2, moves the message to another folder, Message1 or Message2 and then should reply to the person listed in the TO box with a message explaining why their mail has failed (our supplier does not go into enough depth for our users).

The templates used read "you received this message from our supplier because..." so it does need to retain the body of the text received from the supplier so that the user knows what we are referring to.

Many thanks in advance.

Ouma