Thanks for responding, sorry I have been away for a week. I am not using exchange. When I open outlook, it shows the screen opening the program, then becomes an icon at the bottom of my screen, but I cannot actually open the page - not sure how better to word it. I get screen boxes showing emails downloading, but I cannot get the app to actually open and view. If I click on the open icon at the bottom of the screen it shows me a border with a blank center and wont enlarge to full screen... Its like it gets stuck opening up, but is functioning - - - hope that makes sense