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#1
08-11-2013, 03:37 AM
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Cannot open emailed documents in Word 2010 - Protected View
Hello,
Using Word 2010 and recently upgraded to Windows 8. Someone has sent me a simple Word document several times. When I try to open it, it tries to open in 'protected view' and just keeps trying to open forever... I sent a test email to myself with a Word document. Same thing. Tries to open in protected view, but never opens. Any thoughts? Thanks Andrew 
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#2
08-11-2013, 04:46 PM
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Do you see the yellow bar with the Enable Editing button? Does the document open if you click the button?
__________________
Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional
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#3
08-11-2013, 04:51 PM
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Hi,
No, the document doesn't open at all. Word doesn't open at all. Word does open normally, otherwise. It seems this is only happening for documents sent via email. Andrew
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#4
08-11-2013, 06:05 PM
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This seems to also be true for Excel documents.
I just tried to download one to my desktop and tried to D drive, too. Excel does not open at all. Just keeps spinning "opening in protected view" Is this a Windows 8 problem? Office 2010? Other...? Thanks. Andrew
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#5
08-11-2013, 07:55 PM
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Try saving the emailed attachment directly to your hard drive without opening or viewing it. Open Word directly. Use File > Open and try opening the document. What happens?
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#6
08-11-2013, 10:36 PM
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I did download to my hard drive and tried to open it from the drive, but it didn't work.
I did not try the Word > File option like you suggested. I should have thought of that. Unfortunately, now, the shop has installed Windows 7. (Previously, I had XP with Office 10, and never had a problem). I also had a new hard drive installed with 8. The files open now. So, it would have been nice to know why Windows 8 didn't work, or if it was the new hard drive. I was just beginning to like 8. Anyway, sorry we couldn't resolve this in case it happens to someone else. Thanks Andrew
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#7
08-12-2013, 12:09 AM
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If it happens again (but hopefully it doesn't), try repairing your Office installation.
__________________
Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional
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#8
09-04-2013, 02:06 PM
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It is still happening. I am experiencing the same thing. windows 8 standard on my laptop. Just purchased and installed ms office and can't open word documents sent from e-mail just says opening in protected view and looks to be loading
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#9
09-05-2013, 03:58 PM
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Are you opening directly from an e-mail message or have you downloaded the document to your hard drive first? If you do download a document, right-click its icon and choose Properties, does it help if you click the Unblock button (and then try and open the document again)?
Also, can you open files saved locally on your system?
__________________
Stefan Blom Microsoft Word MVP Microsoft 365 apps for business Windows 11 Professional
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| Tags |
| email attachment, protected view, word 2010 |
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Windows 8 
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Linear Mode
