When I click "reply" to an email, the Message window is what I type text into. I would prefer to use the Reading pane to reply to an email. I used to get the Reading pane when I clicked on reply.

In the Reading pane I see the insert tab. There I can enter a hyperlink, photo, or Quick Parts text snippets. After the crash of my hard drive and the reinstallation of Office I'm totally confused.

All I want to do with the Quick Parts thing is to copy and paste two small paragraphs from Word. When I access Quick Parts from the Insert tab, I don't know how to type or paste text into the box.

I don't need anything elaborate - just a few hints on how to get back to "normal." Also how do I get rid of the image that appears when I get an email? There must be a way to edit that image out when I receive an email. This computer crash has scrambled my thinking.

I just read Microsoft Office 2013 for Dummies and got the answers I needed. The solution was not as hard as I thought it would be.