Using Windows 7, Outlook 2013, and Apple's iCloud, after installing an update of iCloud, all Outlook contacts disappeared. Apple does not know why, although they are researching the matter. The Address Book window in Outlook is completely blank, although there is a possibility that the contacts may still be in outlook, since autocomplete fills in the names of partially completed email addresses when a new email is created. We have lost over 1,400 personal, business and professional contacts, phone numbers, email addresses and web locations from the address book. Any assistance greatly appreciated.

Hi,

I doubt the contacts are there - the autocomplete feature uses a separate cache (the NK2 file) to fill in those names.

Mike Sperry
http://www.SperrySoftware.com
Find 37 Outlook add-ins that can make a difference!

I'm in the same boat. But I have also lost my calendar entries and all my e-mails for my main account.

I changed ISP's a while ago, and after allowing for the change-over, decided to remove the old e-mail account as all it was getting was spam. I made my new e-mail account primary, and things worked OK. Then I removed my old e-mail account. Not that I didn't kill off the old e-mail data entry. Also note that Outlook would not let me choose my new account as primary for data, only for e-mail. I then added a new e-mail account to be used for a special purpose, but it was not primary.

When I went to send out e-mail, I discovered that I had no addresses in my address book. Contacts were likewise empty. I tried adding back the old e-mail account in hopes that the data was there but just unconnected (I noticed that the address book is associated with an e-mail address, but you don't see that connection in Contacts - I have no idea why addresses are not a unique entity.) Anyway, after adding back the old account, Outlook updated the inbox with around 100 messages, as I guessed it would. The next thing I know is that my primary account e-mails have been overlaid with the junk from the old account and were lost. I actually could watch it occur as the messages were automatically copied from that old account to the new one before I could stop it.

So what gives, Microsoft? Is there ANY way to recover? I do have a backup from about a week ago. Can I get my stuff back from there, or am I just SOL? Do my Calendar/Contacts/e-mails still exist in some form? Thanks for any directions you can give, to us.

Same here in Outlook 2010. My contacts are still on icloud.com. When I select iCloud Contacts in Outlook, it appears to be looking for them but just spins its wheels.

Hi,

I would suggest you to go for some third party software available the market. There are plenty of free tools available that can easily resolve your problem. I would like to suggest you to go for some free tools.

Regards

B_D

3rd party? How about 1st party? Like have Microsoft Office work like I expect it to when I pay several hundred dollars for it.

But if there are some 3rd party options, got any suggestions?