Problem with some hyperlinks in Excel & Word

Ozei · #1 07-11-2024, 05:33 PM

When I add hyperlinks in Excel or Word 2016, some of them cause a security warning dialog box to pop up - Certificate error The application experienced an internal error loading the SSL libraries - see pics below.

Does anyone know how to fix the problem?

NB. It doesn't happen with all websites - for instance Google works fine, but Three | Phones, Broadband & SIM Only deals doesn't.

2024-07-12_00-50-52.jpg

2024-07-12_00-51-41.jpg

Sometimes, if I close the above dialog box, I get another one like this:

2024-07-12_01-09-12.jpg

Any help appreciated.

Btw, I'm using Office Professional Plus 2016 Version 1611 (Build 7571.2109) - turning updates on or off makes no difference.
My OS is Windows 7 64-bit Service Pack 1.
Browser is Chrome Version 109.0.5414.120 (Official Build) (64-bit).

I googled the error but couldn't find anything that worked.
the application experienced an internal error loading the ssl libraries - Google Search

Ozei · #2 07-11-2024, 05:36 PM

Forgot to say: the problem started only recently, i.e. the last 3 or 4 months.

Charles Kenyon · #3 07-18-2024, 08:56 AM

Please stay with one post.
For cross-posting etiquette, please read: A Message to Forum Cross-Posters

From your cross-post in an old Word thread:

Quote:

Quote:
Originally Posted by wiganken

Keys, Sub Keys and DWORDS can be created if you are careful: -

1. Note that reg changes are done in real time. This means that the change happens as-you-type and you do not get the chance to 'discard changes' so be careful.
2. Save the registry file just in case or do a full backup before doing any reg changes.
3. R-Click on 'Office' and select New/Key and type in the Key name '9.0' (ignore ' ' marks) and OK it.
4. R-Click on new key '9.0' and select New/Key and type in the Key name 'Common' and OK it.
5. R-Click on new key 'Common' and select New/Key and type in the Key name 'Internet' and OK it.
6. R-Click on new key 'Internet' and select New/DWORD (32-bit) Value and type in the DWORD name 'ForceShellExecute' (No spaces) and OK it.
7. Double-click on new DWORD 'ForceShellExecute' and change its value to 1 then OK it.
8. Exit the registry editor.

Note that changes need a restart to take effect. That's 'Restart' not 'Shutdown'.

Hello wiganken,

I have exactly the same problem as T-Bird (the OP) - I posted it in a new thread here https://www.msofficeforums.com/offic...tml#post182364 but no-one has answered.

I've just tried the registry modification you suggested above (i.e. create new key '9.0') but it didn't work. Can you help please?

NB. I'm on Windows 7 SP1 64-bit with Office Professional Plus 2016 64-bit.

====

PS.

This link will not open in Excel and Word - https://octopus.energy/

This link will open in Excel and Word - Gas kWh Conversion Tool | Utilities Savings – Business Energy Cost Control

Ozei · #4 07-18-2024, 09:31 AM

Note to wiganken if he reads this thread: I tried the registry tweak you suggested (copy in post 3 above) and it made no difference. Here's the key that I added.

1 800w.jpg

Can you think of anything else?

Thanks in advance.

Ozei · #5 07-18-2024, 10:08 AM

I just had a PM from wiganken to say he can't help any further.

Can anyone else think of anything else I can try?

Any help appreciated.

Thread Tools
Show Printable Version Email this Page
Display Modes
Linear Mode Switch to Hybrid Mode Switch to Threaded Mode

Similar Threads
Thread	Thread Starter	Forum	Replies	Last Post
How to export hyperlinks from Excel to Word?	syl3786	Word VBA	7	02-23-2023 05:11 PM
Problem with hyperlinks to Excel workbooks on OneDrive	rjxb	Excel	0	08-28-2018 10:06 AM
Problem with hyperlinks to PDF from Word to Mozilla	Cosmo	Word	2	09-10-2015 06:02 AM
Hyperlinks error msg on opening in Excel, Word	matilda	Excel	3	05-04-2015 07:06 AM
Word to Excel hyperlinks and spaces	gak	Word	1	09-14-2008 08:38 AM